Buy Online Furniture in Australia, Timber & Steel Frames Lounges, Chairs, Dining Room Furniture, Re-Upholstery Services, Nursing Homes Furniture, & Bed Room Furniture

FAQs

  Some of the frequently asked questions and answers below are listed here to help you with your order purchase. If you have a query on a particular product please call us or email us at your convenience
   
   Q1: How can I find my product?  
 
Answer: we recommend you browse our website for the product you wish to purchase. You can use the Products menu and its submenus to browse through or you could type product name if known into the Search field located at the top right corner of our web pages where if no result is found you will be given the option to perform an advanced search by price range, date and so forth. Also within the product pages you could use the “Select a Category” drop down list. If you still have difficulties call us or email us and we will be more than happy to assist you in clarifying any issues
   
   Q2: How does website ordering work?  
 
Answer: once you find your product you wish to purchase do the following;
  1. Click the product Details to go into the product details page
  2. Click “Add to Cart”
  3. In the cart summary page, you can change the quantity from 1 to required and either click Update
  4. Click Checkout
  5. If a new user, click continue to register first, if existing user, login using your email address and password
  6. Select the delivery method, add any specific comments in the comments box and click Continue
  7. Select payment method (either PayPal or EFT) and click Continue
  8. If PayPal is selected you will be taken to PayPal payment page to pay 50% of your order
  9. If Direct Deposit (EFT) is selected you will be presented with our bank details so that you can transfer the 50% of your order to our bank account
  10. You will be given an order ID # and the option to print your order
  11. Also an email notification will be sent to your email address
   NOTE: Buying via the website will be an added benefit as it it will allow you to login and track your order and check history of previous orders
   
   Q3: Do you have your products on display?  
 
Answer: yes, we do have a display room for a variety of products. If you wish to arrange a meeting please contact us either via email or phone so we can schedule a visitation to our manufacturing show room
   
   Q4: Can I have my order assembled?  
 
Answer: you certainly can. We do offer assembly of furniture however; it has to be pre-arranged. Such service availability and costing will be determined per order-to-order basis
   
   Q5: What is your fabric range?  
 
Answer: we can offer a wide range of any fabric from all fabric companies in Australia such as Warwick Fabrics, Elliot Clarke and others
   
   Q6: What is your quotation process?  
 
Answer: you are welcomed to call us or email us to discuss your furniture needs and any customisation that may be required. Once such details is established we will provide you with a very cost-effective quote. We will also be happy to meet with you in person and/or come over to your home or work place and take necessary measurements and provide an advice