Buy Online Furniture in Australia, Timber & Steel Frames Lounges, Chairs, Dining Room Furniture, Re-Upholstery Services, Nursing Homes Furniture, & Bed Room Furniture

Terms & Conditions

   Disclaimer  
  All information found on this "Tom's Living" website, is intended to help site users with their furniture needs and are correct and true at the time of publication. Tom's Living disclaim all and any liability and responsibility to any person, in respect to the content of this website. We have made every effort to ensure that the information contained on this web site is accurate. Any decision made by any viewer based on information referenced from this website is totally the responsibility of the viewer. Tom's Living takes no responsibility for any consequences of applying or following the information or advice on our website. Correspondence to be sent to sales@tomsliving.com.au
   
   Pricing  
  All prices on our website are based on standard fabric. The final cost of your order will be subject to any variations that may arise due to;
  • Pricing errors published incorrectly by us throughout our website products pages. If you place an order for a product that was incorrectly priced, we will cancel your order if no agreement is reached and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorisation for the additional charges or assist you with return of the product. If the pricing error results in an overcharge to you, Tom's Living will credit you for the amount overcharged
  • Freight charges that is not charged when "Other" delivery method is selected due to complexity as explained throughout buying process (delivery) page and under Delivery / Methods / Policy section below
  • And/or change requests made by you such as customisation to the product
   
   Payment  
  A 50% in advance payment is required in order to process your order. We offer 2 payment options via our website;
  1. PayPal - (secure payment gateway)
  2. Direct Deposit (EFT) - Electronic Fund Transfer
The remaining 50% balance payment must be settled into Tom’s Living bank account prior to releasing the goods to you. The balance can be paid in cash only if wished or via (EFT) Electronic Fund Transfer from your bank account to ours. Unfortunately, no bank cheques, money order or business cheques are accepted.
   
   Delivery / Methods / Policy  
  We have classified our shopping cart with 3 delivery methods being;
  1. Sydney Metropolitan Area
  2. Other
  3. Pick Ups
Sydney Metro delivery covers most areas within 50KM from Sydney. Other delivery includes all areas nation wide that are not classified as Sydney Metro. As we are explaining in our shopping web pages, we iterate that due to a wide range of options we have excluded the cost of freight for the "Other" method. You will be contacted by us once your order is received and upon confirmation/agreement on best possible delivery cost we will process your order for production. Pick Ups is of course to pick up from our manufacturing facilities by you or your representative. We will advise you with the address and time of pick up once your order is completed and ready.

 

  • Our deliveries do not include unpacking and/or assembling your goods
  • Additional delivery cost will apply if access difficulties are encountered for example delivering to higher level floor of a building with no proper lift, narrow corridors, secure sites and unattended private residences
  • Orders must be delivered or picked up within a reasonable time (normally maximum 2 weeks) from completion date. A fee may apply as per Tom's Living discretion for unreasonable delays
  • Delivery time will vary depending on your location and the availability of the product. Orders are normally ready within 4-6 weeks. If delivery is expected to take longer, we will inform you about such delay
  • All care is given, but Tom's Living takes no responsibility for lost, stolen or damaged goods as insurance is the customer's responsibility
   
   Refund / Cancellation Policy  
  Faulty Returns: received faulty goods will be repaired and/or replaced at Tom's Living expense. Our procedure for faulty goods is as follows;
  • Contact Tom's Living to inform us that you have received a faulty product
  • You must contact us within 72 hours of receiving faulty goods
  • You must not further damage the already damaged goods
  • We will issue you with a return reference number
  • Send the item back to us for inspection within 14 days of purchase
  • After inspection if we find the product to be faulty, we will send you a replacement and refund you the delivery cost for returning the goods
  • Should the product not be faulty we will seek payment from you to have the product returned
     
Non-Faulty Returns: wrong choice by you or our mistake
  • All our products are sold on non-return basis unless we deliver wrong goods
  • If goods are different than ordered exchange will be provided
  • Goods to be returned must be in pristine condition and has not been used
Our Cancellation terms are as follows;
  • Before order production has started, you must pay a 5% surcharge
  • After order production has started, material purchased, you must pay the material cost and/or lose your 50% deposit, depending at what stage of the production you cancel the order
  • After order completion, you must surrender your deposit
   
   Product Warranty  
  All products sold by Tom's Living are covered by manufacturer’s warranty. There is a 10 year guarantee on frame and foam and lifetime guarantee on Dunlop Enduro foam. Warranty will be voided by:
  • Inappropriate usage
  • Inappropriate cleaning materials
   
   Privacy Policy  
 
Company Name
This page states the Privacy Policy under which you, the website visitor ("You" or "Your" or "Yourself") may use or correspond with this website ("Our Site"), which is owned by Tom's Living. ("We" or "Us" or "Our"). We respect Your privacy interests and operate this site by these principles. We have taken reasonable steps to protect the integrity and confidentiality of personally identifiable information that You may provide.
 
Voluntary Submission of Information
You may use the Tom's Living website without disclosing personally identifiable information, and We will not obtain such information about You unless You choose to submit it to us. Any information You submit will be used internally only; however, submission of information authorises such internal use by Us and Our employees. In particular, please note that submission of an email authorises Us to contact You via email.
 
Cookies
Please note that We use "cookies," which are small files stored on Your computer's hard drive that are used to track certain information. These cookies enable Us to track and target the interests of Our users to enhance their experience on Our site. For example, cookies usually allow Your browser to remember which pages You have visited and help Us to know how much traffic Our pages receive. This process does not reveal any personal information about the person viewing the page (such as a username or password) unless the person has previously given such information. If You find cookies objectionable, please consult Your browser's documentation for information on how to block or erase cookies.
 
Log Files
In addition, Our web server collects and saves the default information customarily logged by World Wide Web server software. Our logs contain the following information for each request: date, time, originating IP address and domain name, object requested, and completion status of the request. We use these logs to help improve Our service by evaluating the level of demand for Our site and detecting any errors on the site that might occur. These logs may be kept for an indefinite length of time and used at any time and in any way necessary to prevent security breaches and protect the integrity of the data on Our server.
 
Use of Collected Information
Any information We gather, whether submitted voluntarily or collected automatically, will be used for Our internal purposes only. It is Our policy not to disclose or to sell any information to third parties. Notwithstanding this policy, We retain the right to disclose collected information if required to do so by law or if acting on a good faith belief that such disclosure is necessary to protect Our rights or property or to respond to an emergency situation.
 
Review, Update, and Deletion of Collected Information
Please contact us by sending an email message to sales@tomsliving.com.au if you have any questions about this Privacy Policy or if you wish to correct or remove any personal information that you have submitted to this website. We will make reasonable efforts to comply with Your requests.
 
Security
This site takes reasonable precautions to protect Our users' information. Please note, however, that electronic transmissions via the Internet are not necessarily secure from interception, and We do not guarantee the security or confidentiality of transmissions. We reserve the right to update or otherwise alter Our security practices if and when it seems appropriate to do so. You should check Our Security provisions each time You visit Our site to identify and understand any changes made since Your previous visit.
 
Notification of Changes
If We decide to change Our approach to privacy, We will post those changes to this Privacy Policy so that users are always aware of what information We collect, how We use it, and under what circumstances We disclose it. Changes to the Privacy Policy will be dated, and will be effective from the date specified forward. You should check Our Privacy Policy each time You visit Our site to identify and understand any changes made since Your previous visit.